Shipping & Returns

You are responsible for safely packaging Submissions. Cards must be submitted in semi-rigid card sleeves or toploaders with adequate bubble wrap or padding. Graid Ai is not liable for damage caused by inadequate packaging.

See Terms §4.1 for the full clause.

A minimum of ten (10) cards is required per submission order. This minimum may be waived for promotional offers, special events, or authorized partnerships. See Terms §4.2.

All Submissions are shipped at your sole risk and expense. Graid Ai assumes no responsibility for loss, theft, damage, or delay during inbound transit. Cards are not in Graid Ai's custody until physically received and logged at our facility.

We strongly recommend insuring inbound shipments for the full declared value of the cards.

See Terms §4.3.

All packages must include your Graid Ai order confirmation number. Packages received without an order number may be held for up to thirty (30) days while we attempt to identify the sender. We are not liable for processing delays caused by missing order numbers. See Terms §4.4.

Once cards are received and logged at our facility, Graid Ai accepts responsibility for them. In the event of loss or physical damage in our custody, our total liability is limited to the lesser of: (a) the declared replacement value stated at submission; or (b) the fair market value of the item, as reasonably determined by Graid Ai. This is your sole and exclusive remedy for any in-custody loss or damage.

See Terms §4.5 for the full clause and limitations.

Completed orders are returned via FedEx or a comparable carrier. All return shipments include the carrier's standard default liability of $100 at no additional cost to the customer.

Return Shipping Protection (Optional Add-On — $15). You can add Return Shipping Protection at checkout for a flat $15.00. This raises coverage on your return shipment to a maximum of $1,500.

Coverage is provided either through the carrier's declared value program or through a third-party shipping insurance provider such as ParcelGuard, at our discretion. Declared value is the carrier's contractual maximum liability and is not an insurance policy; third-party coverage is subject to that insurer's policy terms, exclusions, and claims process.

Graid Ai bears no liability for loss or damage during return shipping regardless of whether Return Shipping Protection is elected. Claims must be filed directly with the applicable carrier or insurance provider. Our sole obligation upon a loss or damage event in return shipping is to provide the tracking number, confirmation of dispatch, and the identity of the coverage provider.

See Terms §4.6 for the full clause.

You must inspect all returned Submissions within fourteen (14) days of delivery and report any issues in writing to support@graid.ai. Claims not reported within fourteen (14) days of confirmed delivery are irrevocably waived. See Terms §4.7.

If you do not respond to communications regarding a completed order or do not arrange return shipping within thirty (30) days of notification, your Submission may be deemed abandoned. Graid Ai may charge storage fees, and abandoned Submissions may be disposed of, donated, or otherwise dealt with after a further thirty (30) day notice period. See Terms §4.8.

All fees paid to Graid Ai are non-refundable once you have shipped your Submission, except as set forth in Terms §8 or as required by applicable law.

• Order cancellation. You can cancel for a refund of fees paid, less any non-recoverable payment processing fees already incurred, only before you ship your cards. Email support@graid.ai with your order number before shipping. Once your Submission is in transit to us, the order can no longer be cancelled.
• In-custody loss or damage. Our sole obligation is to provide compensation up to the limits in Terms §4.5.
• Wrongly rejected cards. If you believe a card was incorrectly rejected as counterfeit, trimmed, or altered, submit a written challenge within fourteen (14) days. If we confirm the rejection was made in error, we refund the grading fee for that card.
• Grade disagreement. We do not issue refunds because you disagree with the assigned Official Grade.
• Refund processing. Approved refunds are processed within ten (10) business days of approval, to the original payment method.

See Terms §8 for the full Refund Policy.

Email support@graid.ai with your order number. For the complete binding language, see our Terms & Conditions.